What is Collaboration?

Our Collaboration solution is an evolution of the digital transformation a new way to work. Over time, your organization’s needs for customer engagement have likely increased in scope. Previously, customers only had voice channels for real-time communications with businesses, so companies only needed voice capabilities. As customers’ options for communications have expanded to email, live chat, and text, employees need to respond accordingly by offering those same channels as means of modern customer engagement. This demand spurred the evolution of our customer collaboration engagement platform.

What does Collaboration do?

Collaboration by FoneLogix provides your company with a powerful and flexible set of tools to:

Get work done… collaborate everywhere!

A platform where traditional voice comes together with the digital world creating the hub of your digital work-space. Totally configurable it is the most flexible voice and collaboration solution yet.

This solution empowers your employees with instant information on their desktop about the caller which boosts human engagement, increases First Contact Resolutions (FCR) and decreases call times. Collaboration reduces overhead by helping your employees  manage resources more efficiently without sacrificing customer satisfaction. It offers a customization experience for both administrators and users including dashboards, reports, and screen pops with database integration. Collaboration also integrates with nearly all platforms and databases and can be deployed as a standalone cloud offering.

With Collaboration, you'll be able to:

Regardless of vertical, your organization must continue to strive for efficiencies when providing customer service without sacrificing quality levels. Collaboration by FoneLogix empowers your employees with detailed data about customer contacts within one interface. It has the ability to utilize CRM integrations and intelligence gathered through conversations to display relevant and powerful information on the desktop to enable FCR.

Department managers are looking for new ways to enhance their user experience while managing staffing levels efficiently. Collaboration provides administrative tools for workforce management that allow your managers to offer tools and information to users that reduce requests for previously collected data – and automate routine, time-consuming tasks.

Who can use Collaboration?

Our Collaboration solution is built for organizations that want to create a pleasant customer experience through the management, monitoring, and enhancement of the entire customer engagement. Today your customers have a higher expectation of how they interact with companies in customer service, sales, accounting, and management. These expectations create higher demand for staff and technology within the business, demanding that you implement advanced technologies to compete and win in this rapidly changing environment. Collaboration is ideal for your organization if it is struggling to meet these expectations and deliver on improved customer engagement. Regardless of industry, your business can be more successful with the implementation of employee/customer collaboration solution.

Make your Teamwork better

collaboration

Collaboration everywhere

Add simple-to-use, powerful team collaboration capabilities on top of your existing communications and business apps.

Next Gen

One tool with one view

One app. One virtual meeting space with all the capabilities you need to communicate with your teams.

Call

Take a call

Runs on top of any SIP telephony infrastructure, with users able to take a call, make a call and manage voicemail through its inbuilt telephony connector.

Video

Create a conference room

Turn any space into an instant HD video conferencing room with the powerful, easy-to-use Meeting Room solution.

Web Collaboration

Natural user experience

Use voice, video, or chat. Simplicity lets you collaborate as naturally when you’re remote as when you’re together.

 

Security

Stay in control

Stop sharing confidential data on public social networks, using file sharing sites, or paying for audio and video conference calls.

Your digital work-space in the cloud

Circuit

Have a problem that needs a team response?

See who’s online and invite them to an instant conference with a single click. Wherever they are.

Circuit

On a conference and need to catch a train?

Swipe the call to your mobile device. Pull it back to your laptop when you’re in your seat, or get where you’re going.

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Circuit

Need files and data from elsewhere?

Get access to Box, Google Drive and hundreds of business and personal productivity apps straight from your device.

Designed for the way your team want to work today

Circuit

Have a great idea and want to share it?

Sketch out your idea, share your screen, discuss, make decisions. In real time. All in one location.

Circuit

Want to be social without security risks?

Share, download, chat and invite others into the conversation. A company-run’ social sharing app that’s built for business

Circuit

Missed a meeting and need to catch up?

Listen to the recorded sessions, download the documents and see everyone’s comments. Don’t miss a thing..