Collaboration by FoneLogix provides your company with a powerful and flexible set of tools to:
Get work done… collaborate everywhere!
This solution empowers your employees with instant information on their desktop about the caller which boosts human engagement, increases First Contact Resolutions (FCR) and decreases call times. Collaboration reduces overhead by helping your employees manage resources more efficiently without sacrificing customer satisfaction. It offers a customization experience for both administrators and users including dashboards, reports, and screen pops with database integration. Collaboration also integrates with nearly all platforms and databases and can be deployed as a standalone cloud offering.