Suite of FoneLogix Products

Our reliable, feature-rich hosted phone services adjust as you need them to. We make it easy for our customers to deploy the communications apps and solutions that your business needs, creating an in-office experience right at your fingertips, wherever you are on whichever device you choose. Commonly used features include auto-attendant, music on hold, call groups, time frames, conference bridges and more.

For any business to be successful, its employees need to be able to communicate. More than that, they need to do so simply and efficiently. Clunky communication wastes time, results in duplication of effort, frustrates people and slows down the entire business. FoneLogix Video Conferencing removes the frustration from using multiple programs of communication and collaboration. It simplifies the day-to-day tasks and operations organizations rely on for their success. Designed to enhance the end user’s experience by eliminating communication inefficiencies, FoneLogix clears roadblocks that slow down a business and enables all users within an organization to perform as high functioning team members.

UC Client makes your communications simpler and your collaboration more productive. It provides you with audio and video calling, instant messaging, meetings / video chat, history and voicemail without switching between devices, apps and screens. FoneLogix UC Client allows you to make and take calls without being tied to your desk phone, to chat (one-to-one or one-to-many) and meet with or see each other’s faces with the click of a button – all this without using multiple tools or programs. Any business with modern communications needs can benefit from UC Client, from highly virtualized organizations, companies with multiple locations, to those with remote or mobile workers. FoneLogix UC Client empowers businesses by making it easy, pleasant and efficient for them to communicate how they want and where they want.

Receiving text messages on your business phone number is not a trend, it’s a necessity. The ever-evolving customers want easier forms of communication and demand sending text messages to businesses. Is your business ready to answer the call? Now it’s time to turn up the text messaging capabilities of your existing phone number and enable your customers to reach you via SMS. It’s easier than you think with SMSLogix™. Our intelligent texting capabilities allow you to utilize your email to receive and respond to SMS messages or have SMSLogix automatically respond to the most common inquiries!

FoneLogix Managed Services improve management and efficiency, increase oversight, reduce costs and delight users. An organization’s ability to innovate and compete depends on the effective leveraging of network infrastructure technologies. Our managed services solutions help clients drive value by aligning their infrastructure with business strategy through network technology updates or strategic outsourcing,all while minimizing costs.

The FoneLogix SD-WAN solution is built for organizations that need high-quality cloud-based voice capabilities. It helps companies make the best use of their available bandwidth for VoIP calls nationally and internationally. The solution offers benefits inside of the network and manages the data as it travels outside of the network to its destination. SD-WAN is especially beneficial for companies who have remote workers, several locations or branches and workflows that require employees to rely on multiple network types or distributed networks. It also benefits organizations that have bandwidth limits and need reliability and stability for both VoIP and standard data.

The Intelligent IVR is a hosted speech and touch-tone enabled IVR system which offers multiple language support. Using modernized, personalized menus and improved dynamic prompting, the IVR’s robust customerself-service is designed to provide a seamless, intelligent and secure customer experience. The product offers highly refined menu navigation which is personalized to users based on their accounts and activity with their financial institution.

Examples of personalized service & delivery:

  • Speaks users name in welcome message
  • Offers most often used menu item at top of call (“would you like your balance”)
  • Allows user to configure for male/female voice and speech vs. touch-tone only
  • Excludes extraneous menu options that do not pertain to the user
  • PIN change by user on call

VPA is a natural extension of our intelligent self-service solutions for financial institutions that ENACOMM has been offering for decades. Using ENACOMM’s hosted systems, properly authenticated users can confidently conduct secure bank transactions and access financial account information. ENACOMM’s VPA used technologies offered by Amazon, Google, Apple, Sony, Microsoft Samsung, plus a host of others. VPS by ENACOMM gives financial customers virtually full access to their accounts to perform any function they desire.

Clinc is the best in class AI company in the FinTech industry. FoneLogix is the premier partner for extending Clinc technology to community financial institutions through Alexa, Google Home, chatbot, online, mobile, IVR and beyond.

Specifically, available today in addition to VPA with Clinc are:

  • Chatbot with Clinc AI-enhanced Financial Assistant
  • Mobile & Online Clinc AI-enhanced Financial Assistant

Our end-to-end telecommunication and cloud-based solutions reflect our own real-world experience in managing enterprise communications. This firsthand understanding is experienced through the way our call center software solution informs needs and addresses the pain points experienced in meeting enterprise communications requirements, including connectivity to public telephone networks via our state-of-the-art, geographically redundant switching facilities. More importantly, our suite of services has been designed to meet the extremely high standards we set for running our own enterprise. Our cloud-based call center software elevates the operational performance and quality of service for multi-channel enterprise communication requirements to a new standard of excellence. Additionally, our expertise extends to providing guidance for overall system performance from remediation at the device level to modifications in system architecture – ensuring optimal performance while delivering it all through a single source.

4Cast® is a hosted CRM product that automates intelligent customer interactions, predicts future behavior and conducts targeted messaging campaigns. 4Cast tracks customers’ activities and anticipates their needs in real-time. Using an advanced real-time advanced decision-making engine, 4Cast researches hundreds of data points and accesses dozens of business policies to provide an exceptional customer self-service experience – all while aggressively conducting ongoing marketing and retention campaigns that are unique for each customer. From recognizing a customer by name to performing complex account analysis and probability modeling, 4Cast autonomously works to upsell, communicate and retain.

ENACOMM Voice Authentication is a Voice Biometrics technology and service that is a proven method of identification perfect for multi-layered authentication systems and transactions requiring a higher level of authentication. In fact, voice biometrics are more reliable than fingerprints and are used by government intelligence agencies world-wide. By conduction sophisticated analysis of hundreds of voice characteristics and creating a voice identification algorithm, voice biometrics can accurately identify and authenticate a customer in real-time.

Commonly referred to as “CIP”, “KBA”, “KYC” or “Out of Wallet” authentication, customer identification plays a key role in onboarding and activating a new account. eKBA (Enacomm Knowledge Based Authentication) is the best mobile product available to help you authenticate your users and activate their accounts in real-time. The perfect choice for fraud prevention, eKBA provides a non-intrusive, positive customer experience and is compliant with FFIEC guidelines, the Federal Fair Credit Reporting Act, USA Patriot Act and the Gramm-Leach-Bliley Act.

Best practices demand informing users whenever they initiate or complete a transaction. Users also appreciate learning about new ATM locations, institution events or suspected fraud through messages and alerts. With ENACOMM eAlerts, users are kept informed in real-time via text, email or voice, providing an exceptional customer service experience.

The ENACOMM Fraud Control Module (FCM) is a modular application that directly integrates with ENACOMM’s ViA reporting system. The dedicated module implements customizable fraud indicators to identify, report and take definitive actions regarding suspected fraud. FCM is not a fraud prevention tool. It is a powerful way to discover fraud, to learn the latest tricks being used by fraudsters, to electively take action and to provide the information you need to establish effective countermeasures.

While using a voice interface such as IVR or Alexa, a user may need to engage with more complex data in order to completer a task or transaction. This could include answering out of wallet questions, providing a photo ID or signing a document. This can all be accomplished using ViVR. This system sends a text to the user while the user is still engaged with the IVR or Alexa. This texts links to an on-demand web application that can take the user through complex steps of answering the out of wallet questions, snapping a photo of their credentials and even digitally signing a document, all while still being directed by the IVR or Alexa in a truly multi-modal experience.

Think outside the box and reach for the cloud.

Want to learn how FoneLogix can create a custom solution for you? Get a quote below.