Banks are Starting to Embrace the Power of Conversational Banking. WHY?
Read our eBook to find out!
Conversational User Interfaces (CUI) - based on messaging platforms and voice, or text-based interfaces—are becoming an increasingly popular customer interaction paradigm for digital natives and digital skeptics alike.
That’s creating a new challenge for banks, with conversation set to become the third pillar of multichannel banks’ distribution networks, along with mobile and a limited number of qualified/reformatted branches.