Latest News, Updates and Blog Posts

Client Spotlight: Team Up Mentoring

FoneLogix has allowed Team Up to professionalize their operations since the growth and success in the past 5 years. With routed phone lines that reach the appropriate parties and reducing the amount of calls to individual cell phones, Team Up can utilize multiple FoneLogix services. The cloud-based solutions have also been able to bypass infrastructure limitations (like concrete walls in rural areas) to ensure less disruption of services.

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Client Spotlight: Restore Health Group

With the various locations of facilities and offices, FoneLogix offers Restore effective and reliable communication between programs and corporate offices. Since FoneLogix is local, they are able to support with technical or any other issues with a quick response without leaving extended service interruption.

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Client Spotlight: Boxwoods Gardens

FoneLogix has been able to provide hybrid, cost-effective solutions for the two Boxwoods Gardens shops. With the VOIP cloud and wireless products, Boxwoods can now place phones in their outdoor garden areas and in each area of their business to keep them running efficiently.

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Client Spotlight: Fitness Depot

Fitness Depot has 3 locations – one super store in Marietta and 2 show rooms in Buckhead and Alpharetta. FoneLogix was able to route all 3 stores to the same cloud-based system. Therefore, if a line goes down at one store, it will automatically route to one of the other locations. Or, if a representative is busy with a customer on the floor and the phone rings without answer, it will route to another location, so the caller is not left without being helped.

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Client Spotlight: Rich Hart Global, Inc.

FoneLogix brought a viable solution to the table that supplied the proper amount of fiber to support the technology needs we had and moved within a very quick time frame. FoneLogix was also able to install the wiring and connect the phone systems in the podcasting studio, allowing for incoming and outgoing calls during live shows.

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Client Spotlight: Atlantic Home Mortgage

FoneLogix after switching from their other provider, the response was simple: “We wanted a human we could talk to, a company who understands what it means to be a small business and can relate to our technology goals; and that’s exactly what we get with FoneLogix.” 

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Digital Banking Success Requires Conversational Engagement

Conversational banking is an extension of the chatbots that were originally used to respond to the most basic of inquiries. As data availability, analytic capability and digital technology improve, a more enhanced form of digital engagement will become both personalized and scalable. The objective is to improve the overall customer experience, increase engagement, provide insights into areas where consumers need more advice or assistance, and generate sales and revenues by delivering timely solutions.

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