Conversational Engagement is Required for Digital Banking Success

Banking online

Conversational banking is a development of chatbots, which were originally used to answer the most basic of questions. As data availability, analytic capability, and digital technology advance, a more personalized and scalable form of digital engagement will emerge. The goal is to improve the overall customer experience, increase engagement, provide insights into areas where consumers require additional advice or assistance, and generate sales and revenues by providing timely solutions.

What’s in the Box?

The innovative creators at FoneLogix are at it again. Soon, we will be unboxing a revolutionary new product that anyone can use.

Client Spotlight: Smith, Tumlin, McCurley & Patrick, P. C.

Smith, Tumlin, McCurley & Patrick, P. C.

Smith, Tumlin, McCurley & Patrick, P. C. is a local, Marietta-based law practice that primarily specializes in commercial and residential real estate transactions, estate planning, and business law. The practice has been a staple to their local community residents since the late 1970s.

Client Spotlight: Hosea Helps

In January 2022, we had the pleasure of speaking directly with Mr. Afemo Omilami , the son-in-law to Hosea L. Williams Sr. and current COO of Hosea Helps. His wisdom, passion and love for the Atlanta community was brightly displayed in our conversation and will be shared below as we inquired about his current work […]

When to Upgrade Your Company’s Phone System

Businessman with mobile phone

Text messaging should be used by business marketers to engage their consumers, or to allow their customers to engage the organization. The phones used by your sales and support staff should be able to both, receive SMS and allow your customers to communicate with your sales and support teams via SMS.

Why is WebRTC a Critical Component of VoIP and UCC?

Professional Developer programmer working a software website design and coding technology

WebRTC, which stands for “Web Real-Time Communications,” is a 2011 technology composed of a set of Javascript APIs, or functions and commands derived from existing code in web browsers. Its goal is to gather data from users and then transfer that info directly to another party.