The FoneLogix Blog

Insights and strategies for Atlanta businesses.

Conversational Engagement is Required for Digital Banking Success

Conversational banking is a development of chatbots, which were originally used to answer the most basic of questions. As data availability, analytic capability, and digital technology advance, a more personalized and scalable form of digital engagement will emerge. The goal is to improve the overall customer experience, increase engagement, provide insights into areas where consumers require additional advice or assistance, and generate sales and revenues by providing timely solutions.

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When to Upgrade Your Company’s Phone System

Text messaging should be used by business marketers to engage their consumers, or to allow their customers to engage the organization. The phones used by your sales and support staff should be able to both, receive SMS and allow your customers to communicate with your sales and support teams via SMS.

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