Rich Rosen, the Founder & CEO of Fastcall—a leading Salesforce native app for phone, SMS and video and owner of two phone-related patents, recently wrote in Forbes:
“I highly encourage business marketers to engage their customers—or at least allow the company to be engaged by their customers—via text messaging. What do I mean by this? The phones used by your sales and support teams should be able to receive SMS, meaning that you should allow your customer to engage with your sales and support teams by SMS.
The business consulting firm Gartner recently reported that SMS open rates are as high as 98%, while response rates were reported at 45%. Email trails far behind with a 20% open rate and a much lower 6% response rate.”
Read the full article here.
If you are looking to upgrade your phone systems to allow for business text messaging, FoneLogix has a custom solution just for you.
Check out the full suite of FoneLogix products here.
With SMSLogix, text messages can be sent, received and stored right from the browser client and mobile app — all from a business phone number that protects employee’s personal contact information and delivers a highly professional & credible customer experience.
The SMS solution gives Fonelogix the ability to provide a compelling communication tool that will only gain stature in the years to come. Mobility is already disrupting the business-customer relationship. Users love their smartphones, and savvy organizations must learn how to adapt their business communications practices to these new environments.
With its ability to provide round-the-clock support and valuable insights, this technology is undeniably a must-have for businesses looking to stay ahead in today’s competitive market.
As the problem of spam calls continues to plague SMB owners, AI virtual assistants offer a promising solution. By leveraging advanced algorithms and machine learning, these virtual assistants can effectively filter out spam calls, saving time, enhancing productivity, and providing a secure business environment.
