FoneLogix brought a viable solution to the table that supplied the proper amount of fiber to support the technology needs we had and moved within a very quick time frame. FoneLogix was also able to install the wiring and connect the phone systems in the podcasting studio, allowing for incoming and outgoing calls during live shows.
FoneLogix after switching from their other provider, the response was simple: “We wanted a human we could talk to, a company who understands what it means to be a small business and can relate to our technology goals; and that’s exactly what we get with FoneLogix.”
FoneLogix has established a strategic partnership with Acuity Technologies, a leading Mobility Managed Services provider. Through this alliance, FoneLogix will have access to Acuity’s suite of Managed Services.
Conversational banking is an extension of the chatbots that were originally used to respond to the most basic of inquiries. As data availability, analytic capability and digital technology improve, a more enhanced form of digital engagement will become both personalized and scalable. The objective is to improve the overall customer experience, increase engagement, provide insights into areas where consumers need more advice or assistance, and generate sales and revenues by delivering timely solutions.
What if your contact center had the best customer engagement platform on the planet?
Conversational User Interfaces (CUI) based on messaging platforms and voice, or text-based interfaces—are becoming an increasingly popular customer interaction paradigm for digital natives and digital skeptics alike. Download our Free eBook and discover the power of Conversational Banking.
The future of banking is about engaging with consumers in the digital ways they expect. Voice-activated banking will be a big part of that, as consumers use voice assistants at home, at work, in cars and on mobile devices. But don’t focus too narrowly on one or two use-cases, because conversational engagement has far-reaching potential.
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Looking back over the past decade of the banking industry will not prepare us for a future that will transform faster than ever. A focus on new technologies, innovation and the application of customer insights will require new skills and a completely different culture than traditional banks have today.
Today, conversational banking has simplified banking to an extent where you don’t even have to visit a bank. Major banks have adopted conversational banking products to simplify banking processes, which will soon be the norm in the banking industry.