Search

Category: Updates

Client Spotlights

Client Spotlight: Atlantic Home Mortgage

FoneLogix after switching from their other provider, the response was simple: “We wanted a human we could talk to, a company who understands what it means to be a small business and can relate to our technology goals; and that’s exactly what we get with FoneLogix.”

Read More »
Updates

Digital Banking Success Requires Conversational Engagement

Conversational banking is an extension of the chatbots that were originally used to respond to the most basic of inquiries. As data availability, analytic capability and digital technology improve, a more enhanced form of digital engagement will become both personalized and scalable. The objective is to improve the overall customer experience, increase engagement, provide insights into areas where consumers need more advice or assistance, and generate sales and revenues by delivering timely solutions.

Read More »
Updates

What Will Jump-Start Voice Banking? Conversational banking has arrived!

The future of banking is about engaging with consumers in the digital ways they expect. Voice-activated banking will be a big part of that, as consumers use voice assistants at home, at work, in cars and on mobile devices. But don’t focus too narrowly on one or two use-cases, because conversational engagement has far-reaching potential.

Read More »
Updates

Conversational Banking: The New Way To Bank

Today, conversational banking has simplified banking to an extent where you don’t even have to visit a bank. Major banks have adopted conversational banking products to simplify banking processes, which will soon be the norm in the banking industry.

Read More »
Updates

Artificial Intelligence and The Banking Industry’s $1 Trillion Opportunity

More than $1 trillion. That’s how much analysts estimate that artificial intelligence will save the banking industry. Financial institutions should expect a 22% cost reduction in operating expenses due to AI, with most of the savings coming from the front office. But it all hinges on one thing: consumers’ level of comfort with AI.

Read More »